Data & Privacy
This Privacy Policy explains what personal information l777 collects when you use our platform, how we use and protect that information, and what rights you have as a player based in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data protection laws. If you have questions after reading this page, the FAQ page has additional guidance.
Section 1
When you register for an account on l777, we collect the personal details you submit in the registration form, including your full name, date of birth, email address, and mobile number. If you are required to complete identity verification, we may also collect a copy of a government-issued ID and a selfie for verification purposes, in line with our obligations under Philippine anti-money laundering regulations. Payment-related information — such as your GCash or Maya account details — is collected when you make a deposit or request a withdrawal, and is used solely to process those transactions. We do not store full payment credentials on our servers; sensitive payment data is handled by our licensed payment processing partners. All information you provide must be accurate and up to date, and you are responsible for notifying us of any changes through your account settings.
When you access the l777 platform — whether through a web browser or the Android app — we automatically collect certain technical information about your device and session. This includes your IP address, device type, operating system version, browser type, and the pages or game screens you visit during each session. We also record gameplay activity such as wagers placed, games launched, session duration, and transaction history, which is necessary for account management, dispute resolution, and responsible gaming monitoring. This data helps us identify and fix technical issues quickly, improve platform performance, and detect unusual activity that may indicate fraud or account compromise. We do not use this automatically collected data to build advertising profiles or sell it to third-party marketers.
If you contact our support team through any available channel, we retain a record of that communication, including the content of your messages and any attachments you send. These records are kept to ensure continuity of service — so that if you follow up on an issue, our team has the full context of your previous interactions. Support records may also be reviewed internally for quality assurance and staff training purposes. We will never share the content of your support conversations with third parties except where required by law or where necessary to resolve a dispute involving a third-party payment provider. You may request a summary of your support history by contacting us directly.
Section 2
The personal information we collect is used primarily to operate and maintain your l777 account, process deposits and withdrawals, verify your identity, and communicate important account-related updates to you. We also use your data to comply with our legal obligations under Philippine law, including anti-money laundering requirements and responsible gaming regulations that require us to monitor player activity for signs of problem gambling. Aggregated and anonymised usage data — which cannot be linked back to any individual player — may be used internally to analyse platform performance, improve game offerings, and plan new features. We may send you transactional notifications by email or SMS, such as deposit confirmations, withdrawal updates, and security alerts; these communications are necessary for account operation and cannot be opted out of while your account is active. Promotional communications, if any, will only be sent with your explicit consent and will always include a clear opt-out option.
l777 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described here: with licensed payment processors who need your payment details to complete transactions; with identity verification service providers who assist us in confirming your identity during the KYC process; and with regulatory authorities or law enforcement agencies in the Philippines when we are legally required to do so. Any third-party service provider we engage is contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable Philippine data protection standards. In the event that l777's business is transferred or acquired, your data may be transferred as part of that transaction, and you will be notified in advance of any such change.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law — typically a minimum of five years following account closure, in line with anti-money laundering record-keeping obligations. Transaction records, identity verification documents, and gameplay history are retained for the full legally required period and cannot be deleted on request during that time. Once the mandatory retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. All data stored by l777 is held on servers with appropriate technical and organisational security measures in place, including encryption at rest and in transit. We conduct regular reviews of our data storage practices to ensure that we are not retaining information beyond what is necessary.
Section 3
You have the right to request a copy of the personal data that l777 holds about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. To submit an access request, please contact our support team with your registered email address and account details so we can verify your identity before releasing any data.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details — such as your contact number or email address — directly through your account settings. For corrections to identity documents or other verified information, please contact our support team and we will guide you through the process.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Please note that data required to be kept under Philippine anti-money laundering laws cannot be deleted until the mandatory retention period has passed. Requests for erasure can be submitted through our support channel, and we will confirm the outcome in writing.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests rather than a legal obligation. If you object to receiving promotional communications, you may opt out at any time using the unsubscribe link in any marketing email or by contacting our support team. Objections to processing required for legal compliance or account operation cannot be accommodated while your account remains active.
l777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify registered players by email. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any concerns about how your personal information is used, you are welcome to visit the FAQ page or contact our support team directly at [email protected].
Your Data, Your Rights
If anything in this Privacy Policy is unclear, our FAQ page covers the most common questions Filipino players ask about data and account security. When you are ready to play, creating a free account takes under three minutes — and your data is protected from the moment you register.